1. INTRODUCTION
Please read these terms and conditions carefully before using this Website operated by inub.co.uk of The Annexe Naish Farm Back Street, West Camel Yeovil Somerset BA22 7QF.
By accessing or using our Website, you agree to be legally bound by these terms and conditions as they may be modified and posted on our Website from time to time.
If you have any other queries on how to use this site, please phone 0845 4096517 (Lines open Monday to Friday from 9:00 - 17:00).
You can also email us with a brief outline of your problem.
Details of procedures, products, services, prices, payment and delivery are displayed on our Website.
If you choose to place an order, you will be given clear instructions on how to navigate our simple online order process and you will be required to provide us with your accurate personal details.
Please:
1. Read through these terms and conditions carefully before using this Website.
2. Print a copy for future reference.
3. Read our privacy policy section regarding your personal information.
If you have a comment, concern or complaint about a product or service you have purchased from us, please contact us via email at admin@inub.co.uk or by post at The Annexe Naish Farm Back Street, West Camel Yeovil Somerset BA22 7QF.2.GENERAL
We reserve the right to change any services, product prices, product specifications and availability at any time.
All prices and descriptions supersede all previous publications.
All product descriptions are approximate.
Every effort is made to keep information regarding stock availability on the Website up to date. However, we do not guarantee that this is the case, or that stock will always be available.
If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of this Agreement and the remainder of the provision in question will not be affected.
This Website, any content contained herein and any contract brought into being as a result of usage of this Website are governed by and construed in accordance with law of the jurisdiction specified in the clause below and the parties to any such contract agree to submit to the exclusive jurisdiction of the courts as specified.
All contracts are concluded in English. These terms and conditions do not affect your statutory rights.
3.DEFINITIONS
'Conditions' means these terms and conditions.
'We/us/our' means inub.co.uk
'Website' means the Website located at www.inub.co.uk or any subsequent URL which may replace it or sit alongside it.
'United Kingdom' means England, Wales, Scotland, Northern Ireland and the Channel Islands.
'You/your' means a user of the Website.
'Working days' mean Monday to Sunday (excluding public holidays in the United Kingdom).
4.ORDER PROCESS
Orders will only be accepted from persons over the age of 18. Orders may be accepted from persons resident outside the United Kingdom.
All orders are subject to acceptance and availability. If any goods ordered are not available, you will be notified by email and you will have the option either to wait until the item is available from stock or to cancel your order.
It is your responsibility to provide us with a valid email address so that we can contact you if necessary.
Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time prior to acceptance.
You shall be responsible for ensuring the accuracy of the details provided on the order form and we will not accept an order unless all details requested on the order form have been entered correctly.
You acknowledge that any automated acknowledgment of your order that you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website.
The conclusion of a contract between you and us will take place when we accept your order by
(i) invoicing you via email with the details you have submitted, or
(ii) dispatching goods to you/making goods available for download by you or commencing the services, whichever is the earlier.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
Each item or service purchased is sold subject to additional specific terms and conditions relating to that item or service including, without limitation, terms and conditions concerning estimated delivery times and any warranties. Please ensure that you read such additional terms.
We are entitled to refuse any order placed by you and will not be required to provide an explanation.
5.DELIVERY
Delivery of our services is via the internet.
We cannot be held responsible for any connectivity, routing, Broadband / DSL / Cable issues from any ISP (Internet Service Provider) between you and us.
If connection problems occur at any point before or during a remote support session resulting in a failure to connect to our service or the service to be interrupted, we will endeavour to start or resume the support session from the point of the connection failure when connectivity has been restored. In the case of a failure of your Broadband provider services, please endeavour to contact us when your service has been resumed.
6.PAYMENT
All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system.
Prices quoted are for delivery (in the case of goods) and for performance (in the case of services) in the United Kingdom unless otherwise specified.
Prices are in Pounds Sterling unless otherwise specified.
We reserve the right, by giving notice to you, the buyer, at any time before delivery or performance to increase the price of goods or services to reflect any increase in the cost to us, which is due to any factor beyond our control (such as without limitation, any foreign exchange fluctuation, significant increase in the costs of labour, materials or other costs of manufacture).
In the unlikely event of there being such an increase in the price of goods or services you, the buyer, shall be entitled to cancel the order at any time before delivery or performance.
In the unlikely event that the price or description of an item or service has been incorrectly advertised, we will contact you by email, telephone or post to ask whether you wish to proceed with your order with the correct price or description. If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel the order. Unless we have already dispatched or commenced performance of your order, we will not be obliged to supply products or provide services at the incorrect price or based on an incorrect description.
Payment can be made by any major credit or debit card or through an electronic payment account as explained on the prices page.
One Time Fix Payment will be requested from your account after the provision of the service to you.
By placing an order and initiating a remote support session from an engineer at inub.co.uk, you, the buyer, consent to payment for the service.
Payment will be requested by email to the address specified by the buyer upon the completion of a remote support session
When you pay for your order by credit or debit card, we carry out checks or 'authorisations' with the card issuer for security reasons. Should any problems occur with the authorisation of your card, we will contact you with further details.
Payment for our basic and ultra packages will be taken in advance by direct debit through the use of Payapl Services.
Basic and ultra subscription packages allow for one years (12 months) remote support services from the date of purchase and is subject to our fair usage policy and scope of work as defined on the prices and FAQ section of our website.
7.ELIGIBILITY
To be eligible to purchase goods or services on this Website and lawfully enter into and form contracts on this Website, you must:
• if an individual, be 18 years of age or over; and
• register your real name, address, phone number, email address and any other details requested.
If you are under 18, please ask an adult to contract on your behalf.
By offering to purchase goods and services, you represent to us that you are 18 years of age or over and authorise us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
8.RETURNS, CANCELLATIONS AND SUBSTITUTIONS
8.1.CANCELLATION
For subscription based services (excluding One Time Fix):
Please note that you are entitled to cancel any contract completed with us within 7 working days of receipt of the goods or services.
If you do cancel a contract, then you must notify us in writing by sending an email to admin@inub.co.uk or a letter to The Annexe Naish Farm Back Street, West Camel Yeovil Somerset BA22 7QF.
You also have the right to cancel your order prior to despatch or performance within 7 days of placing it.
If any remote support sessions have been used within the 7 day period on receipt of the goods or service, a sum of £39.99 per session will be charged to cover our costs.
We cannot cancel or refund a subscription order after the 7 working days receipt of the goods or services.
For One Time Fix and special offers:
You may cancel the one time fix and any special offer up to any point before a remote support session has been established. The definition of a remote support session being established is when a chat window (our remote support applet / application) window has been opened.
Once a remote support session has commenced, the service can not be cancelled.
9.INTELLECTUAL PROPERTY
The content of the Website is protected by copyright, trade marks, database and other intellectual property rights and you acknowledge that the intellectual property rights in the material and content supplied as part of the Website shall remain with us or our licensors.
You may download or copy the content and other downloadable items displayed on the Website subject to the condition that the material may only be used for personal non-commercial purposes.
Copying or storing the contents of the Website for other than personal use is expressly prohibited.
You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices.
You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website.
You further acknowledge that any other use of the material and content of this Website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
No licence is granted to you in these Conditions to use any trade mark of www.inub.co.uk or its affiliated companies.
Goods and services sold by us may be subject to copyright, trade mark or other intellectual property rights in favour of third parties. We acknowledge those rights.
10.WEBSITE
We attempt to ensure that the information available on the Website at any time is accurate. However, we will not be held liable for any errors or omissions. We use all reasonable endeavours to correct errors and omissions as quickly as practicable after becoming aware or being notified of these.
Products, services, prices and offers are only valid at the time they are published on our Website.
All images should be used only as a guide or representation of the item.
All drawings, descriptive matter and specifications of goods and services on the Website are for the sole purpose of giving an approximate description of the goods and services.
We may also change, suspend or discontinue any aspect of the Website, including the availability of any features, information, database or content or restrict access to parts or all of the Website without notice or liability.
We reserve the right to:
10.1.modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
10.2.change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed.
You may not use the Website for any of the following purposes:
10.3.disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material;
10.4.transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise;
10.5.breaches any relevant laws, regulations or code of practice;
10.6.gaining unauthorised access to other computer systems;
10.7.interfering with any other person's use or enjoyment of the Website;
10.8.breaching any laws concerning the use of public telecommunications networks;
10.9.interfering or disrupting networks or website's connected to the Website; and
10.10.making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
We reserve the right to refuse to post material on the Website or to remove material already posted on the Website.
11.LIABILITY AND INDEMNITY
Notwithstanding any other provision in the Conditions, nothing in these Conditions will affect or limit your statutory rights; or will exclude or limit our liability for death or personal injury resulting from our negligence.
The Website is provided on an 'as is' and 'as available' basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, condition or completeness, or any implied warranty arising from course of dealing or usage or trade custom.
You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. You must bear the risk associated with the use of the Internet.
We will use reasonable endeavours to verify the accuracy of any information on the Website but make no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the Website or that it will be timely or error-free, that defects will be corrected, or that the Website or the server that makes it available are free of viruses or bugs.
We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website and we accept no liability of any kind for any loss or damage from action taken in reliance on material or information contained on the Website.
We will use all reasonable endeavours to carry out our obligations within a reasonable period of time but will not be liable to you, the buyer, for any loss, costs or expenses arising directly or indirectly from any delays in doing so and we will not be deemed to be in breach of these Conditions by reason of any delay in performing, or any failure to perform, any of its obligations in relation to these Conditions, if the delay or failure was due to any cause beyond our reasonable control.
We will not be liable, in contract or tort (including, without limitation, negligence), or in respect of pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise for:
11.1.any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
11.2.any loss of goodwill or reputation; or
11.3. any special or indirect losses suffered or incurred arising out of or in connection with the provision of any matter under the Conditions.
You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Conditions by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your Personal Information with your authority.
This clause does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.
11.4. Liability Exclusions
We do not have specific knowledge of your computer and its configuration. Whilst we will use our best efforts to minimise disruption to your system, we cannot be responsible for any unforeseen consequences of our services.
Our services may affect manufacturer warranty validity. It is your responsibility to assess the effect of our services on any manufacturer's warranty and take appropriate action.
We cannot be responsible or liable to you in relation to any service regarding:
any loss or corruption of data, information or records;
any loss of goodwill, or any loss of (or interruption to) business or contracts;
any failure by you to follow our reasonable advice, recommendations or instructions;
any losses you may suffer arising from your use of (or failure to use) any anti-virus software; and
any loss that is not reasonably foreseeable.
We cannot be liable for any hardware, software or peripheral failure including any attached devices, cameras, video camcorders, usb and flash drives, mp3 players, mobile phones, satellite navigation systems, dongles, speakers and televisions before or during or after a remote support session has been established.
12.FORCE MAJEURE
We shall have no liability for delays or failures in delivery or performance resulting from force majeure, including but not limited to, war, demands or requests of Government authorities, strikes, shortages of labour, fuel, power, raw materials, late or defective performance or non-performance by suppliers, transportation disruptions, inability to ship or other causes, beyond our reasonable control.
13.REGISTRATION
You warrant that:
13.1. the personal information which you are required to provide when you contact us is true, accurate, current and complete in all respects;
13.2. you are not impersonating any other person or entity and
13.3. you will notify us immediately of any changes to your personal information by emailing or telephoning our customer service representatives.
14.PRIVACY POLICY
In order to monitor and improve customer service, we sometimes record telephone calls and remote support sessions. You can find full details of our Privacy Policy on the Website.
15.THIRD PARTY RIGHTS
Except for our affiliates, directors, employees or representatives, a person who is not a party to these Conditions has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
16.EXTERNAL LINKS
To provide increased value to our users, we may provide links to other website's or resources for you to access at your sole discretion.
You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for:
16.1.the privacy practices of such website's;
16.2.the content of such website's, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such website's or resources; or
16.3.the use which others make of these website's or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external website's or resources.
17. Calling Card and subscription services.
Basic and Ultra subscriptions
The basic and ultra service is purchased by the customer for one years (12 months) remote support.
Both the basic and ultra support packages are subject to a Fair Usage policy
The duration of one remote support session shall not exceed one hour 30 minutes. If the work is completed in under one hour 30 minutes then you will not receive a discount or refund for the remaining time or save for a later date and will count as one of your allocated remote support session quotas for the month. If more time is required to extend the support session then this is counted as a second remote support session and will be deducted from you monthly remote support session quota. If no remote support sessions remain in your monthly quota, then additional engineer time can be purchased. Please contact us for details.
Details of the support covered by the basic and ultra packages can be found in the FAQ and Prices section of our website
We cannot cover outside of the specified areas without written notification and consent
18. Systems, Hardware and Software Excluded
Our services are for home PC Users and as such exclude support for the following:
File servers
server operating systems
Domain & active directory based networks;
Complex Firewall's
VPN and WAN networks;
Corporate or business infrastructure hardware;
Business support unless otherwise stated;
Unix and its derivatives;
Apple Mac;
Home Business users unless by written arrangement prior to a remote support session;
9. Remote Services
Given the nature of our service, certain hardware and software problems can not be fixed remotely.
Certain networking issues cannot be fixed remotely and as such are excluded.
One time fix, basic and ultra subscriptions are remote support products and do not include home visits or the cost or repairing hardware or software failures.
Our Remote support services can only be accessed via broadband.
Details of what is covered by the one time fix, basic and ultra packages can be found in the prices section and FAQ section of our website
We cannot provide support for issues not listed in the what is covered sections without prior written notification and consent
One time fix:
This service is charged at a fixed fee.
The duration of a one time fix is limited to 1 hour 30 minutes. If the work is completed in less than 1 hour 30 minutes you will not receive a discount or refund for the remaining time or save for a later date. If more time is required to extend the support session you may be required to pay additional charges or request a new session chargeable at the standard rate. We will advise you of this during the session if required. See prices on main website.
You agree to pay us the applicable fee by the end of the support session and we will invoice you using the details you have provided.
Details of the support covered by the one time fix service can be found in the FAQ and Prices section of our website
We cannot cover outside of the specified areas without prior written notification and consent
Special offers
The special offers are subject to change without notification
Details of special offers can be found on the prices section of our website
Remote support Special offers shall not exceed 1 hour. If the work is completed in under 1 hour then you will not receive a discount or refund for the remaining time or save for a later date.
20. Your Responsibilities.
You must back up all software and data stored on your PC prior to an engineer connecting;
You agree that it is your entire responsibility to back up your important files and data prior to using our services;
You must have valid software licences for your operating system and all applications on your computer(s). You must supply details of the relevant licence keys if we ask you for them.
An inub engineer will ask you for consent to access your computer using our remote access facility before or during the provision of this service. You must agree to this access to enable us to provide the service. If you do not, we may not be able to provide the service to you.
21. Our Responsibilities
We may not be able to advise on all issues or to repair or solve all problems that you ask us to, but to the extent that we cannot advise on an issue or repair or solve a problem that we agreed was included in the scope of our services then we will refund any applicable fee paid by you to us.
Separately we may not be able to fulfil any service requests that fall outside the agreed scope of our services, in which case no refund will be payable.
If you use our remote support service and the problem we have fixed occurs again within 5 days as a direct result of the same cause(s) we identified when we fixed it for you the first time, provided you have fully complied with these terms of service, we will:
(i) try again to fix the problem at no extra charge; and
(ii) if we cannot then fix the problem again, we will return your money at the full purchase price for the services performed.
Exclusions.
For any repairs necessitated by a virus or spyware, each of the above service warranties is only valid if you have up-to-date anti-virus and anti-spyware protection installed or updated during the repair or immediately thereafter. This service warranty excludes any defective hardware or other products.
21.1. We will not be responsible to you:
(i) For any inherent failures in or caused by the supported applications and operating systems or third party products supplied by us;
(ii) For the repair or replacement of any equipment that is faulty (as reasonably diagnosed by us during the provision of our service to you);
(iii) For any failure by you to follow our reasonable advice, recommendations or instructions;
(iv) If either we, including without limitation any of our engineers, agents, contractors or third party service providers are impaired or stopped from providing the service by you for any reason whatsoever or are otherwise unable to provide a service to you as a result of any event that is outside our reasonable control;
(v) For any damage to your hardware or equipment.
(vi) For any loss of files or data on your PC or attached devices, memory sticks, hard drives or cameras.
21.2 We shall not be liable to you for:
(i) any loss that is not reasonably foreseeable;
(ii) any loss calculated by reference to profits, income, or business (or loss of such profits, income, or business);
(iii) any loss of goodwill;
(iv) any loss or corruption of data; or
(v) any losses you may suffer arising from your use of (or failure to use) any anti-virus software.
21.3 We do not accept liability for the acts or omissions of any providers of telecommunication services.
21.4 Our aggregate liability, whether in contract or for negligence or breach of statutory duty or otherwise, to you for any loss or damage of whatsoever nature and howsoever caused shall be limited to and in no circumstances shall exceed £1,000 for any one incident or series of related incidents.
21.5 The limitations of liability set out in this clause 5, are in addition to any other provisions limiting our liability set out elsewhere in these terms of service.
21.6 Nothing in these terms of service shall impose any liability on us in respect of non-performance of a service where the performance claimed is outside these terms of service or where such non-performance is directly due to your acts, omissions, negligence or default.
21.7 We shall have no responsibility to you for any goods, services, information, software or other materials that you use or obtain when using your personal computer whether offline or online for accessing the internet (including e-mail).
22.Minimum Requirements for our Services
If you use our services, you must have a fully working and licensed personal computer meeting the following minimum requirements:
(i) Windows 2000 (or a more recent version), XP, Vista or Windows 7 operating system;
(ii) Processor speed of 233MHz or above;
(iii) 256MB RAM;
(iv) 200MB available hard drive space;
(v) an available USB, ethernet or wireless port; and
(vi) a compatible modem or, where applicable, wireless router.
23.GOVERNING LAW AND JURISDICTION
The Website is controlled and operated in the United Kingdom.
The Conditions will be governed by the laws of England and Wales and you irrevocably agree to submit to the exclusive jurisdiction of the courts of England and Wales.