Having problems?
If you are struggling with your PC, inub is here to help
Whether it be a virus, malware or spyware, emails, documents, hardware or software related, printing, scanning or anything else that is causing frustration, get in touch and see what we can do for you.
Not sure on something?
We can assist on pretty much anything PC related. *
We can offer advice on PC issues including hardware, software, updates, security, backups, emails, and general tips and tricks.
We can even show you how to do something, if you get a little stuck.
We use a clever piece of software that allows us to connect to your PC and carry out any repairs that you need doing, almost as if we were there with you.
With no engineer visits to your home we can offer support at a lower rate than traditional computer repair companies.
As long as you have a stable internet connection and the issue is not drastic (like a hardware failure or corrupt systems files), we should be able to help.
For more details on remote support feel free to have a look at our frequently asked questions page.
How we can help you
- Go to the get help page and enter your details.
- An engineer will reply - remember to check your junk mail box in case it arrives as spam.
- Either click the link in the email or enter the PIN number here.
- Run or save the small application - if prompted by a security warning, click run (it is from us so you know it is safe).
- If prompted by your firewall, allow the program to have access (unblock it).
- Wait for an engineer to connect to your PC and fix your problem!
Some tips and information on the software that we use.
- You can chat and send files to the engineer via the chat window.
- It is likely that an engineer will need to take remote control of your PC. You will be prompted to allow him access by way of a notification window.
- You can regain control at any point during the session.
- No footprint is left on your machine**
- The remote control software that we use is from one of world's leading remote support software specialists and incorporates high levels of security (256-bit SSL encryption, used by many banks).
- If you wish to learn more about the software that we use, we encourage you to have a read over at the Logmein Rescue website.
** Unless you are on our subscription based product (calling card)
The inub calling card is a great way to request remote support from us.
Rather than contacting us every time you need help, you simply launch our calling card application.
Its easy.
Just choose a subscription package and whenever you need help, an engineer is only a few clicks away.
For more information, check out our calling card PDF
