Remote support is like having a PC repair guy in your home but without the hassle (or the cups of tea).

With your permission, we can connect to you, have a look at the problems you need help with and fix it, just as if we were sitting in front of the PC.

When we have finished fixing your problem, we disconnect.

We do it for our mums, dads, family and friends, and now we can do it for you. *

Is it safe?

The general perception that people have is that a remote access product is a high risk to your system, but if you are running Windows XP onwards then chances are the functionality is already present.

There are numerous benefits to remote support:

• The process is simple and secure with no engineer visit to your home.
• No footprint is left on your system after we disconnect. **
• You can regain control of your PC at any point.
• The service enables us, with your permission, to remotely control your PC and help with a particular issue or to show you how to do something.
• Our intentions are purely to assist and we will never deliberately harm your system - that is an inub promise.

Whilst we always aim to ensure your data is secure, we recommend that our customers make regular backups of their data and it is a requirement of our service that your important files are backed up prior to a support session.

An inub engineer will always make a system restore point prior to carrying out any work, but given that malicious code is inherently destructive, we cannot be responsible for any damage caused to your system files and personal data as a result of any Virus or malicious software removal.

Who would use inub?

Anyone can benefit from our remote support:

• You might be a parent who needs a little advice.
• Are you one of the growing number of over 50's that have Pc's but are not quite sure how to do something.
• Have a Virus or other malware on your PC and do not know how to get rid of it?
• Concerned that your PC is not as secure as it could be but are unsure how to check.
• Have a relative that needs IT help but you cannot find the time.
• You might be a home based business that needs IT support without the large overheads.
• You may have children that use the PC for homework but cannot answer their technical questions.
• You could be struggling with a particular issue but don't know where to get help.
• Need to be shown how to do something? Get in contact and let us help.

What is covered in the price?

One Time Fix

The one time fix allows for 1 remote support session to fix a single problem.

Basic Plan

The Basic plan includes the installation of the inub calling card for quick and easy help requests and one remote support session per month. ***

Ultra Plan

The Ultra plan has the benefit of fast support through the inub calling card and up to 2 remote support sessions per month. **

What is a calling card?

The inub calling card is a small application that subscribers to our basic and ultra packages can benefit from.

It allows our customers to request help with just a few clicks rather than having to go to our website and filling in their details every time.

You just need to enter your name and email address to request support.

It's that easy!

How do I pay?

One Time Fix

For our one time fix, we invoice you after the work is carried out. If we cannot fix the problem, we do not charge you.

We send you an email invoice containing a link to pay online.

You do not need to have a Paypal account as their service allows secure payment without registration.

Paypal is one of the biggest online payment providers, so you know the transaction is safe.

Subscription Packages

For our Subscription customers, please sign up on our get help page by clicking the "subscribe" button.

Subscription packages are subject to a 12 month contract and payment is taken by Direct Debit.

You do not need a Paypal account in order to sign up - there is a link to pay by credit card.

Please refer to our Terms and Conditions for further details.

How much bandwidth is required to use your service?

According to our software providers, at idle (not during a remote session), the inub client generates about 200 bytes a minute on every target computer. It just "pings" the gateway to tell it that the inub client computer is still online.

For connecting and doing non-remote control work, any always-on internet connection is sufficient.

For a remote control session, we recommend at least 10 KB/s (that's KBytes, not Kbits) or higher connection on each end.

Remote control performance depends on the screen resolution and colour depth, plus available bandwidth, but 10-12KB should be okay.

Anything above 30-40KB/s should provide a decent remote control experience.

If you are unsure of your connection speed, or just want to check, please go here, and run a speed test. The result will be given in Kilobits (Kb), and to convert it to KiloBytes, please divide the result by 8.

How do I enable Javascript in my browser?

Internet Explorer 7 and above

1. On the Tools menu, click Internet Options
2. Click the Security tab.
3. Click Custom Level
4. Scroll down to the Scripting > Active scripting and select Enable.
5. Restart your browser.

Mozilla Firefox

1. On the Tools menu, click Options
2. Click the Content tab.
3. Select Enable JavaScript
4. Click OK.

Google Chrome

Please see the following article published in the Google Help Center.

Safari

1. On the Safari menu, click Preferences.
2. Click the Security tab.
3. Under Web Content, select Enable JavaScript.
4. Click Close.

Can you help with Mac's?

Unfortunately we cannot offer support for Apple Macs.

Please check back in the future.

What are your opening hours?

We know that our customers will probably need help outside normal business hours, and this is reflected in our support times:

• Monday: 09:00 till 17:00
• Tuesday to Friday: 09:00 till 18:00 then 20:00 till 22:00
• Saturday and Sunday: 10:00 till 16:00

These times are subject to change at any point. For times outside of this scope, please contact us.

If an engineer is not able to offer support when you need it, we will do so at the next available opportunity.

Are you insured?

Yes, you can view our insurance details by clicking the link below.

Professional Indemnity Cover from Simply Business Public Liability : £1,000,000 Professional Indemnity : £100,000 View our policy details

Can you install Windows 7 for me?

I am afraid we cannot do this remotely but do keep an eye on our blog for useful tips and tricks.

I have a question to ask

Please feel free to contact us if you need to know more and we will do our best to answer you.